SMS: Windows NT UDP Remote Control Fails with Security Context Lost
Article ID: 179563
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q179563
SYMPTOMS
When a Systems Management Server administrator tries to use Remote Control
on a Windows NT client with IP as the protocol, keyboard and/or mouse
functionality on the client computer may be lost.
CAUSE
The security context can be lost. The user on the Windows NT client who is
being viewed thinks there was a normal disconnect, but the viewer still
thinks the session is active. The viewer keeps sending information, but
Systems Management Server Remote Control Agent (Wuser32.exe) on the client
reads and discards it because it has a bad context. Remote Control Agent
does not send any updates to the viewer because it considers the session to
have ended.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service
pack for Systems Management Server version 1.2. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodsms
Keywords: kbhotfixserver kbqfe kbbug kbfix kbremoteprog kbtshoot KB179563