Knowledge Base

Using Nbtstat in MS-DOS Mode Causes Your Computer to Restart

Article ID: 179239

Article Last Modified on 1/22/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q179239

SYMPTOMS

If you restart your computer in MS-DOS mode and use the Network Basic Input/Output System (NetBIOS) Transport Control Protocol/Internet Protocol (TCP/IP) Statistic (Nbtstat) tool with any command-line switches, either of the following symptoms may occur:

Your computer restarts automatically
Your computer stops responding (hangs)

CAUSE

Nbtstat is not designed to be used in MS-DOS mode.

If your computer automatically restarts, Emm386.exe is being loaded from the Config.sys file.

If your computer hangs, Emm386.exe is not being load from the Config.sys file.

RESOLUTION

To work around this behavior, use Nbtstat in an MS-DOS session within Windows.

Nbtstat is a command-line TCP/IP tool that is not designed to be used in MS-DOS mode, but in an MS-DOS session in the Windows environment. Other TCP/IP command-line tools, such as Arp and Route, generate the following message:

   This program cannot be run in DOS mode.

Additional query words: reboots command prompt

Keywords: kbprb KB179239