Knowledge Base

SMS: Scheduler & Despooler Fail When Permissions Are Wrong

Article ID: 179118

Article Last Modified on 6/14/2005

Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q179118

SYMPTOMS

   Cannot find the package file. we'll fail the job (Job ID = M020002D1
   Package ID = W_M0200024)
   CDeltaSource: InitDeltaFile - couldn't get file name
   CDeltaSource: AddObjectAndDeliver - couldn't initialize Delta file
   Despooler failed to execute the instruction, error code = C000000b

If new Run Command on Workstation jobs are sent after this Despooler error is logged, they fail at the Scheduler level and the Scheduler log displays the following message:

ERROR: Cannot connect to secondary source. Scheduler will not attempt to transfer jobs from secondary to primary source.

No Run Command on Workstation or Share Package on Server jobs are able to get past the Scheduler.

CAUSE

The problem occurs because the logon (Sender) account specified does not have permissions on the Site.srv\Despoolr.box\Receive directory (that is, the SMS_SITE share) of the Systems Management Server site server. You can check the permissions by opening the Site Properties, clicking Addresses, and then clicking Properties (of the local site code), and finally clicking Details.

If a Sender Service is configured to use an account that is not the same as the Systems Management Server service account, then the security context of this Sender Service account is used by some other Systems Management Server subservices of the SMS Executive program.

If this Sender account does not have permissions on the SMS_SITE share, then the Scheduler and the Despooler services stop working.

RESOLUTION

The Logon (Sender) Account is used by the Sender to connect to the SMS_SITE share of the Systems Management Server site server and must have Full Control permissions for the SMS_SITE share. The account must also have Read and Write permissions for the Site.srv\Despoolr.box\Receive directory on the site server.

MORE INFORMATION

The Sender Account that the site uses to connect to itself should usually be the same as the SMS service account for that site, but you can use a different Sender Account to connect to other sites in the hierarchy.

IMPORTANT: If you change the Systems Management Server Service Account using Systems Management Server Setup, the Sender Accounts are not changed. To successfully change the permissions, you must manually change the Sender Accounts in the Site Properties of the Systems Management Server site server.

Additional query words: prodsms server kbnetwork

Keywords: kbbug kbconfig kbdespooler kbscheduler kbsmsadmin kbsmssender KB179118