KB178941 - Computer Hangs on Shutdown with Windows Desktop Update Component

Article ID: 178941

Article Last Modified on 6/5/2007

Microsoft Internet Explorer 1.0
Microsoft Internet Explorer 2.0
Microsoft Internet Explorer 3.0
Microsoft Internet Explorer 3.01
Microsoft Internet Explorer 3.02
Microsoft Internet Explorer 4.0 128-Bit Edition
Microsoft Internet Explorer 4.01 128-Bit Edition
Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 5.01
Microsoft Internet Explorer 5.5
Microsoft Internet Explorer 3.2
Microsoft Internet Explorer 4.0 128-Bit Edition

This article was previously published under Q178941

SYMPTOMS

When you shut down your computer after you install Internet Explorer with the Windows Desktop Update component, your computer may stop responding (hang).

CAUSE

This behavior can occur if you have one or more network drives mapped on your computer with the Windows Desktop Update component installed.

RESOLUTION

This problem no longer occurs in Internet Explorer 4.01 Service Pack 1. To obtain Internet Explorer 4.01 Service Pack 1, please visit the following Microsoft Web site:

http://www.microsoft.com/ie/

To work around this behavior, delete your network drive mappings. To do so, follow these steps:

Double-click My Computer on the desktop.
Right-click one of the network drives, and then click Disconnect.
Repeat steps 1-2 for each network drive.

You can also work around this behavior by removing the Windows Desktop Update component. To do so, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs, click Internet Explorer 4.0 in the list of installed programs, and then click Add/Remove.
Click "Remove the Windows Desktop Update component, but keep the Internet Explorer 4.0 Web browser," and then click OK.

MORE INFORMATION

This behavior may also occur if you install Microsoft Outlook 98 from a shared network drive, and a version of Internet Explorer earlier than version 4.01 is installed on your computer. Outlook 98 automatically upgrades earlier versions of Internet Explorer with Internet Explorer 4.01.

For additional information about how to resolve issues with shutting down Windows 95, please see the following articles in the Microsoft Knowledge Base:

145926 How to Troubleshoot Windows 95 Shutdown Problems

136651 Shutdown Hangs After "Please Wait While..." Screen

Additional query words: stops locks up active ol98

Keywords: kbqfe kbenv kbprb kbhotfixserver KB178941