ServerProtect Antivirus Software for Windows NT

Last reviewed: January 28, 1999
Article ID: Q178923

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

When you install the Trend Micro ServerProtect antivirus software for Windows NT 3.51 on a server running Windows NT 4.0, the following blue screen STOP error messages may be displayed:

   Stop: 0x00000024 (0x001901h9, 0xf7cdfbf0, 0xf700cdfa2c, 0x8015f003)

   Stop: 0x00000024 (0x001901f9, 0xfcc88bf0, 0xfcc88a2c, 0x8015fb03)

   Stop: 0x0000001e (0xc0000005, 0x00000000, 0x00000000, 0x00000000)

   Stop: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000)

RESOLUTION

To resolve this problem, uninstall the ServerProtect antivirus software.

MORE INFORMATION

For information about how to contact Trend Micro, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: ID: Q60781
   TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: Server Protect
Keywords : ntsetup NTSrv ntstop kb3rdparty kbsetup
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb

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