Knowledge Base

XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect Mode Enabled

Article ID: 178722

Article Last Modified on 10/28/2006


APPLIES TO


This article was previously published under Q178722

SYMPTOMS

If you are using the Norton Antivirus program for Windows 95 and have the AutoProtect mode enabled, the Exchange client hangs when you try to log on.

Although the system acts as if it is trying to connect to the Exchange Server computer by displaying the Exchange client log-on logo, the system will hang indefinitely at this point.

WORKAROUND

Disabling the AutoProtect option of the Norton Antivirus program will allow you to connect to the Exchange Server computer.

Keywords: kbprb KB178722