XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect Mode Enabled
Article ID: 178722
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 Service Pack 1, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Outlook 97 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
This article was previously published under Q178722
SYMPTOMS
If you are using the Norton Antivirus program for Windows 95 and have the
AutoProtect mode enabled, the Exchange client hangs when you try to log on.
Although the system acts as if it is trying to connect to the Exchange
Server computer by displaying the Exchange client log-on logo, the system
will hang indefinitely at this point.
WORKAROUND
Disabling the AutoProtect option of the Norton Antivirus program will allow
you to connect to the Exchange Server computer.
Keywords: kbprb KB178722