Knowledge Base

WD: Only First & Last Name Returned from Lotus Notes Data Source

Article ID: 178718

Article Last Modified on 1/22/2007

Microsoft Word 7.0 Viewer
Microsoft Word 97 Standard Edition
Microsoft Word 95 Standard Edition
Microsoft Word 95a

This article was previously published under Q178718

SYMPTOMS

In a Microsoft Word document, when you use the Address Book icon in the Envelopes and Labels dialog box (on the Tools menu) to insert address information from a Lotus Notes data source, only the first and last names are returned.

MORE INFORMATION

The Lotus Notes products included here are manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Lotus has reproduced this behavior for Lotus Notes version 4.0, a 32-bit program, using the products listed above. Lotus recommends that you contact them to upgrade to their latest version of Lotus Notes. Additional information that should be returned from Lotus Notes is the address, city, state, and zip code. These fields are populated correctly when drawn from a Microsoft Exchange address book.

Microsoft Word can import information from a Notes database when you install a Lotus Notes client, the Windows Messaging components, and the Lotus NoteSQL ODBC driver. For information about how to do this, you will need to contact Lotus.

For information about how to contact Lotus Development Corporation, please see the following article in the Microsoft Knowledge Base:

60781 Hardware and Software Third-Party Vendor Contact List, L-P

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Keywords: kbprb KB178718