KB178616 - Dilbert Err Msg: Fatal Exception 0E in VxD Dsound(03)

PSS ID Number: 178616

Article Last Modified on 11/8/2001

The information in this article applies to:

DreamWorks Interactive, Dilbert's Desktop Games 1.0

This article was previously published under Q178616

*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS

When you attempt to install or start Dilbert's Desktop Games, you may receive one or more of the following error messages:

A fatal exception 0E has occurred in VxD Dsound(03).
_Ins056 caused an invalid page fault in module Krnl386.exe.

CAUSE

This behavior can occur if you are running Norton AntiVirus and you have the Auto-Protect feature enabled.

RESOLUTION

To resolve this issue, disable the Norton AntiVirus Auto-Protect feature.

Norton AntiVirus is manufactured by Norton, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

MORE INFORMATION

For information about contacting Norton, please see the following article in the Microsoft Knowledge Base:

60781 Hardware and Software Third-Party Vendor Contact List, L-P

Additional query words: 1.0 kbdw dream-works dwi ipf gpf general protection

Keywords: kb3rdparty kberrmsg kbprb KB178616
Technology: _IKkbbogus kbDIDilbert kbDISearch kbHomeProdSearch