Knowledge Base

PUB98: TSRs May Cause Setup Problems for Publisher

Article ID: 178567

Article Last Modified on 8/6/1999

APPLIES TO

This article was previously published under Q178567

SYMPTOMS

Memory-resident programs or TSR (terminate-and-stay-resident) utilities can conflict with the installation or usage of Microsoft Publisher. For example, you may have trouble installing Publisher if your computer is using virus-protection software.

WORKAROUND

To successfully install Publisher, you may need to remove the virus- protection software from memory by doing the following:
  1. Disable your virus-protection software. (See your virus-protection software manual for instructions.)
  2. Restart the Publisher Setup program.
  3. After Setup has completed, turn on your virus-protection software. (See your virus-protection software manual for instructions.)

REFERENCES

Pubread.hlp file included with Publisher, "Installation Tips and Troubleshooting" section

Additional query words: mspub install error memory resident virus protector protection pub98 mspub98 pub_98 publisher98 ms_pub98

Keywords: kbinfo kbsetup KB178567


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