Article ID: 178507
Article Last Modified on 10/2/2002
APPLIES TO
- Microsoft Office 98 for Macintosh
This article was previously published under Q178507
SYMPTOMS
If you click About Office Manager on the Microsoft Office Manager menu, the
dialog box may contain the following information:
This product is licensed to:
Serial Number:
There is no user or organization information, and no serial number.
CAUSE
This problem will occur if, for any reason, you delete or rename the
Microsoft Office Settings (8) file in your System Folder:Preferences
folder. The Microsoft Office Settings (8) file contains the user and
organization information used by the Microsoft Office Manager; if you
delete or rename the file, the new settings file does not contain the
correct information.
This problem may also occur if you install Microsoft Office Manager on your
computer before you run any of the programs included in Microsoft Office 98
Macintosh Edition.
RESOLUTION
It is not necessary to correct this problem if it occurs. However, if you
want the About Office Manager dialog box to display the correct user and
organization information, follow these steps:
- Using the Finder, delete or rename the following files, located in the
specified folders on your hard disk:
Mac HD:System Folder:Preferences:Microsoft Office Settings (8)
Mac HD:System Folder:Extensions:Microsoft OLE Library
Mac HD:Microsoft Office 98:Office:Microsoft Office 98
- On the Special menu, click Empty Trash, and then click OK.
- Using the Finder, copy the following file:
from the Microsoft Office 98:Office folder on your Microsoft Office 98
Macintosh Edition CD-ROM to the Microsoft Office 98:Office folder on
your computer's hard disk.
- Start Microsoft Excel 98 Macintosh Edition.
The Microsoft Office First Run dialog box appears.
- In the Microsoft Office First Run dialog box, type your Name and
Organization. Click OK. Click OK again to confirm.
- Type your CD key, and click OK. Record your Product ID, and click OK.
- In Microsoft Excel 98 Macintosh Edition, click Quit on the File menu,
and then restart the computer.
When you click About Office Manager on the Microsoft Office Manager menu,
the correct information should appear.
STATUS
This behavior is by design of the Microsoft Office Manager included in
Microsoft Office 98 Macintosh Edition.
MORE INFORMATION
The Microsoft Office Manager is included in the Microsoft Office 98
Macintosh Edition Value Pack. When you install the Microsoft Office Manager
control panel and restart your computer, the Microsoft Office Manager menu
appears to the left of the application menu, in the upper-right corner of
the screen.
Additional query words: OFF98 mom
Keywords: kbprb KB178507