Knowledge Base

XADM: Chat 5.5 Err Msg: Unable To Start Microsoft Chat Service

Article ID: 178303

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q178303

SYMPTOMS

When you install Microsoft Chat Server version 5.5 from the Microsoft Exchange Server 5.5 CD, setup may report the message "Unable to start Microsoft Chat Service," although the service is started. This message occurs near the end of the "copying files" stage of setup.

CAUSE

When you install Microsoft Chat Server version 5.5 over an existing Chat 1.0 installation and the Chat 1.0 services are running, setup will incorrectly report that it is unable to start the services and tell you to check the event log for further details.

WORKAROUND

The services should be started and the message can be ignored.

Keywords: kbbug KB178303


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