Knowledge Base

XCLN: Creating New Profile Does Not Prompt for Profile Name

Article ID: 178183

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0 for Macintosh
Microsoft Exchange Client 5.0 for Macintosh
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Standard Edition
Microsoft Outlook, Exchange Server Edition
Microsoft Outlook 8.0 Exchange Server Edition for Macintosh

This article was previously published under Q178183

SYMPTOMS

When you create a new profile for Microsoft Outlook or Microsoft Exchange, you may not be prompted for a profile name.

CAUSE

This behavior may occur if no MAPI profile exists on the computer.

WORKAROUND

To create the first profile with a specific name, follow these steps:

Start either the Microsoft Exchange Setup Wizard or the Microsoft Outlook Setup Wizard.
Select the "Manually configure information services" option, or if you are using the Macintosh client, select "Manually configure profile."
Click the Next button.
You will be prompted for a profile name. Once you have entered a name, continue through the Wizard to completely configure the profile.

As an alternative to the above method, you can also do the following:

Create a new profile with the desired characteristics.
Copy the profile, and enter a name for the new profile.
You can then delete the original profile.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you create the first MAPI profile for a Windows client, the profile name will be determined by the following Registry key:

   HKEY_CURRENT_USER
      \Software
         \Microsoft
            \MS Setup (ACME)
               \User Info
                  \DefName

If this key does not exist or you are using a Macintosh client, the profile name will default to "MS Exchange Settings."

Additional query words: outlook settings control panel mail fax inbox properties

Keywords: kbbug KB178183