Knowledge Base

XL98: Office Assistant Disappears and Cannot Be Displayed

Article ID: 178048

Article Last Modified on 9/11/2002

APPLIES TO

This article was previously published under Q178048

SYMPTOMS

When you start Microsoft Excel 98 Macintosh Edition, the Office Assistant window may unexpectedly disappear. If you click the Office Assistant tool on the Standard toolbar, the Office Assistant window does not appear on the screen.

CAUSE

This problem occurs when the following conditions are true:

  • You insert a Microsoft Excel Worksheet object into another program, such as Microsoft Word 98 Macintosh Edition or Microsoft PowerPoint 98 Macintosh Edition, by following these steps:

    1. On the Insert menu, click Object.
    2. In the list of object types, click Microsoft Worksheet Object. Then, click OK.
    -and-

  • You have not previously run Microsoft Excel 98 Macintosh Edition on the computer.

WORKAROUND

To work around this problem, following these steps:

  1. On the Help menu, click Contents And Index.
  2. Close the MS Excel Help window.
After you do this, the Office Assistant window appears and works correctly.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XL98

Keywords: kbprb KB178048


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