Knowledge Base

OL97: ErrMsg: WMS Spooler Is Not Responding

Article ID: 177995

Article Last Modified on 1/22/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q177995

SYMPTOMS

When attempting to close Microsoft Outlook 97, the program may stop responding.

-or-

When attempting to shut down the computer before closing Outlook, you may get the following error message:

WMS Spooler is not responding

CAUSE

The Wmsui.dll or Wmsui32.dll file is missing or damaged.

RESOLUTION

Replace the current copies of the Wmsui.dll and Wmsui32.dll files with new ones from your Microsoft Office 97 setup medium.

MORE INFORMATION

To replace the existing Wmsui.dll and Wmsui32.dll files, follow these steps:

Rename the old Wmsui.dll and Wmsui32.dll files on your hard drive. The default installation location is the \Windows\System folder.
Copy the Wmsui.dll and Wmsui32.dll files from your Office 97 CD (or other setup medium) into the \Windows\System folder.
Right-click each file in Windows Explorer and click to remove the READ-ONLY attribute.

For more information about renaming files, type "rename file" in the Office Assistant, click Search, and then click to view "Rename a file."

Keywords: kbprb KB177995