XFOR: Messages with Non-ANSI Characters Arrive with Garbage
Article ID: 177957
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q177957
SYMPTOMS
E-mail messages arriving through the Internet Mail Service (US English)
that contain non-ANSI characters such as DBCS (Japanese, Korean, and so on)
may arrive with corruption or unusable characters such as squares or boxes
in place of the originally intended characters. This can occur in messages
using RTF or HTML objects as attachments.
CAUSE
The predefined RTF font table is always set to an ANSI character set.
This causes non-ANSI characters to be converted into unusable or garbage
characters.
STATUS
Microsoft has confirmed this to be a problem Microsoft Exchange Server
version 5.0.
This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.0. For information on obtaining the
Service Pack, query on the following word in the Microsoft Knowledge
Base (without the spaces):
MORE INFORMATION
Additional code added to Exchange Server version 5.5 allows an extra font
in the RTF conversion table that eliminates this problem.
Keywords: kbbug kbfix KB177957