OL97: Cannot Run SR-1 Patch if Outlook 8.03 is Installed
Article ID: 177881
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q177881
SYMPTOMS
When you attempt to run the Microsoft Office Service Release 1 (SR-1)
patch you may encounter the following error:
The Patch has determined that your installation of Office cannot be
updated at this time. Shutdown all running applications and re-run the
patch, if the problem persists please consult the Microsoft Knowledge
Base at
http://www.microsoft.com/kb.
To find this information for Outlook 98, please see the following article
in the Microsoft Knowledge Base:
180228 OL98: Cannot Run SR-1 Patch if Outlook 98 is Installed
NOTE: Because the Microsoft Web site is regularly updated, the site
address may change without notice. If this occurs, link to the Microsoft
home page at the following address:
CAUSE
This problem may occur because you have installed Microsoft Outlook 97
version 8.03. This release of Outlook updates the following Office support
files:
The newer versions of these files cannot be updated by the SR-1 patch.
RESOLUTION
There are two methods to resolve this problem.
Method 1
- Uninstall Outlook 8.03. You will be prompted to remove the Windows
messaging System components; do not remove these components.
- Install the desired programs from the Office 97 compact disc.
- Apply the SR-1 patch.
- Install Outlook 8.03.
Method 2
- Locate the files, Mso97.dll and Mso7enu.dll in the Office folder and
copy them to a temporary folder.
- Copy the original versions of mso97.dll and mso7enu.dll from the
Office 97 compact disc to the Office folder on your computer.
- You should be able to apply the SR-1 patch since the older but correct
versions of the key files are in the Office folder
MORE INFORMATION
Keywords: kbprb KB177881