Knowledge Base

OFF97: Some Components Are Not Updated After Running SR-1 Patch

Article ID: 177870

Article Last Modified on 6/27/2001

APPLIES TO

This article was previously published under Q177870

SYMPTOMS

When you run the Microsoft Office 97 Service Release 1 (SR-1) Patch after you add additional Office components in a maintenance mode installation, the Microsoft Office 97 SR-1 Patch may display a dialog box that indicates that none of the Office 97 programs can be updated. After that no error message appears.

CAUSE

This problem may occur if all of the following conditions are true:
  • You install Microsoft Office 97 without performing a complete installation of Office (that is, you install only some components).

    -and-

  • You install the Microsoft Office 97 SR-1 Patch.

    -and-

  • You run the Setup program in maintenance mode and add additional components.

    -and-

  • You attempt to run the Microsoft Office 97 SR-1 Patch to update the additional components

WORKAROUND

To work around this problem, follow these steps:
  1. On the Start menu, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the list of installed programs, click either "Microsoft Office 97, Professional Edition" or "Microsoft Office 97, Standard Edition," whichever is available. Click Add/Remove.
  4. When you are prompted, click Remove All. If you are given an option to remove shared components, click Keep.

    Microsoft Office 97 is then removed. After Setup is finished, restart your computer.
  5. On the Start menu, point to Settings, and then click Control Panel.
  6. In Control Panel, double-click Add/Remove Programs.
  7. Click Install.
  8. Select all the options that you want. When the installation is finished, restart your computer.
  9. Install the Microsoft Office 97 SR-1 Patch.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about the SR-1 Patch, please click the article number below to view the article in the Microsoft Knowledge Base:

172387 OFF97: Files Installed and Updated in MS Office 97 SR-1 Patch

For additional information about similar problems, please click the article number below to view the article in the Microsoft Knowledge Base:

173951 OFF97: Error Adding/Removing Files After Patching Office 97


Additional query words: OFF97 sr1 XL97 WD97 AC97 PP97 OL97

Keywords: kbbug kbsetup kbpending KB177870


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