KB177819 - Computer Hangs Starting Encarta Using iNFRA1800 CD-ROM Drive

Article ID: 177819

Article Last Modified on 6/27/2007

Microsoft Encarta Encyclopedia 97 Deluxe Edition
Microsoft Encarta Encyclopedia 97 Standard Edition

This article was previously published under Q177819

SYMPTOMS

When you attempt to start Microsoft Encarta 97 Encyclopedia for Windows on a computer using a Creative Labs iNFRA1800 CD-ROM drive, the computer may stop responding (hang).

CAUSE

This behavior can occur if an outdated version of the Creative Labs iNFRA1800 CD-ROM driver is installed on the computer.

RESOLUTION

To resolve this issue, obtain an updated driver for the Creative Labs iNFRA1800 CD-ROM drive from the following Creative Labs Web site:

http://www.help.neu.edu/dl/creative/creative.htm

For more information about how to contact Creative Labs, query in the Microsoft Knowledge Base for the following article:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: multimedia multi-media mmtitles

Keywords: kb3rdparty kbfaq kbhardware kbprb KB177819