OL97: MAPI Was Unable to Load the Information Service CCDB8.DLL
Article ID: 177802
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q177802
SYMPTOMS
When you attempt to start Microsoft Outlook 97 and you use the Microsoft
Outlook Support for Lotus cc:Mail, you may receive the following message:
An unexpected error has occured. MAPI was unable to load the
information service CCDB8.DLL. Be sure the service is correctly
installed and configured.
CAUSE
You do not have Personal Folders in your profile.
RESOLUTION
Add Personal Folders to your Profile. To add Personal Folders to your
profile, follow these steps:
- Click Start, point to Settings, then click Control Panel.
- Double-click the Mail (or Mail and Fax) icon and on the Services tab,
click Show Profiles.
- Click to select the profile you want to add a new Personal
Folders file to, and click Properties.
- On the Services tab, click Add.
- In the Available Information Services list, click Personal
Folders, and then click OK.
- Type a name for your new Personal Folders file with a .pst extension,
and then click Open.
- In the "Create Microsoft Personal Folders" dialog box, you can change
the name for this Personal Folders file, and then click OK, OK,
and then Close.
Additional query words: error err msg
Keywords: kbprb KB177802