Knowledge Base

IntelliPoint Software Displays Incorrect Product ID Number

Article ID: 177584

Article Last Modified on 8/17/2005

Microsoft IntelliMouse 1.0
Microsoft IntelliMouse Trackball 1.0
Microsoft IntelliPoint 2.0
Microsoft IntelliPoint 2.1

This article was previously published under Q177584

SYMPTOMS

When you attempt to obtain product information for the Microsoft IntelliMouse using the Microsoft IntelliPoint software, the following Product Identification Number (PID) may be displayed:

   11111-111-1111111-11111

CAUSE

Newer models of the Microsoft IntelliMouse have the PID stamped on the bottom of the pointing device. If the IntelliPoint software displays a PID of 11111-111-1111111-11111, examine the bottom of the pointing device to obtain the correct PID.

STATUS

This behavior is by design.

MORE INFORMATION

For information about how to locate the PID in the IntelliPoint software, please see the following article in the Microsoft Knowledge Base:

174440 IntelliPoint 2.0: Where to find Product Information

Additional query words: 2.10 intellimouse intellipoint mouse kbhw

Keywords: kbhardware KB177584