Knowledge Base

XL98: Clicking "Help on the Web" Does Not Start Web Browser

Article ID: 177571

Article Last Modified on 9/11/2002

Microsoft Excel 98 for Macintosh

This article was previously published under Q177571

SYMPTOMS

When you click Help On The Web or Online Registration on the Help menu, nothing happens.

CAUSE

This problem occurs when a Web browser is not installed on your computer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When a Web browser is installed on your computer, clicking Help On The Web on the Help menu opens a HyperText Markup Language (HTML) document named WebHelp.htm, which is located in the Microsoft Office 98:Office:Help folder on your hard disk. WebHelp.htm contains links to support resources that are located on the Microsoft Web site. Clicking Online Registration on the Help menu opens an HTML file named Register.htm, which links to a Web site that allows you to register Microsoft Office.

REFERENCES

For more information about Microsoft technical resources that are available on the World Wide Web, click the Index tab in Microsoft Excel Help, type the following text

help, microsoft web sites

and then double-click the selected text to go to the "Connect to Microsoft technical resources" topic.

Additional query words: XL98

Keywords: kbbug kbui KB177571