Knowledge Base

QuickTime Not Listed in Add/Remove Programs Under Windows NT 4.0

Article ID: 177472

Article Last Modified on 10/6/2003

APPLIES TO

This article was previously published under Q177472

SYMPTOMS

If you are using a Microsoft Windows NT 4.0-based computer, the Add/Remove Programs tool in Control Panel may not list Apple QuickTime for Windows if Microsoft Bookshelf 98 for Windows is installed.

CAUSE

The installation program for the version of Apple QuickTime for Windows included on the Bookshelf 98 CD-ROM adds an Uninstall key to the Microsoft Windows 95 registry, but does not do so to the Windows NT 4.0 registry.

RESOLUTION

To resolve this issue, use the Uninstall QuickTime 32-Bit program on the Start menu to remove QuickTime for Windows. To do so, follow these steps:

  1. Click Start, and then point to Programs.
  2. Point to QuickTime for Windows, and then click Uninstall QuickTime 32-Bit.
  3. Follow the instructions on the screen to remove QuickTime for Windows.

MORE INFORMATION

QuickTime for Windows is manufactured by Apple Computer Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 multi media multimedia multi-media mmtitles qtw

Keywords: KB177472


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