Knowledge Base

OFF95: Some Installed Printers May Not Display in Print Dialog Box

Article ID: 177134

Article Last Modified on 8/17/2005

Microsoft Access 95 Standard Edition
Microsoft Excel 95 Standard Edition
Microsoft Excel 95a
Microsoft PowerPoint 95 Standard Edition
Microsoft Word 95 Standard Edition
Microsoft Word 95a
Microsoft Office 95 Standard Edition
Microsoft Office 95 Professional Edition

This article was previously published under Q177134

SYMPTOMS

If many printers are installed in Windows 95 or Windows NT, the complete list of printers may not show up in the Print dialog box of a Microsoft Office 95 component program.

CAUSE

This problem is caused by a limitation on the number of characters the Office component will store for the printer list. With long printer names, the list may show as few as 30 printers. If the names are shorter, the list may show closer to 60 printers. The exact limit on the number of characters is not known.

WORKAROUND

To workaround this problem:

Reduce the number of printers that are installed.

-or-
Shorten the names of the installed printers.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Office for Windows 95, version 7.0. This problem was corrected in Microsoft Office 97 for Windows.

Additional query words: OFF95

Keywords: kbbug kbfix KB177134