KB177072 - OFF97: Cannot Unhide the Office Shortcut Bar

Article ID: 177072

Article Last Modified on 12/10/2002

Microsoft Office 97 Standard Edition

This article was previously published under Q177072

*********************************************************************
**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED, EDITED, OR TESTED BY MICROSOFT. USE ONLY         **
**     WITH DISCRETION.                                            **
*********************************************************************

SYMPTOMS

The Microsoft Office Shortcut may not become visible (unhidden) when you move the pointer to the edge of the screen.

CAUSE

This problem may occur if the following conditions are true:

You install Microsoft Internet Explorer version 4.0.

-and-
Symantec WinFax Pro Fast Start 7.0 is running.

-and-
You are using the Auto Hide feature of the Office Shortcut Bar (right-click the Office Shortcut Bar and click to select Auto Hide).

WORKAROUND

To work around this problem, close WinFax Pro Fast Start. When Fast Start no longer appears on the Windows task bar you can unhide the Office Shortcut Bar.

MORE INFORMATION

The third party products mentioned here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For information about how to contact Symantec, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

130847 OFF: Office Shortcut Bar Description and Features

Additional query words: OFF97 OSB Delrina won't display

Keywords: kbtool kbprb kb3rdparty KB177072