KB177052 - WD97: Application Error Printing from Shortcut Menu in Explorer

Article ID: 177052

Article Last Modified on 1/22/2007

Microsoft Office 97 Standard Edition
Microsoft Word 97 Standard Edition

This article was previously published under Q177052

SYMPTOMS

When you print a Microsoft Word 97 document from Windows Explorer by right- clicking the document and clicking Print on the shortcut menu, the following error message appears:

The instruction at "0x3000A7C6" referenced memory at "0xFFFFFFFF". The memory could not be "read".

CAUSE

This type of error can occur when the Word document contains code in the Document_Open event or AutoOpen macro that changes the Visible property of a menu or toolbar.

Example:

   Application.CommandBars("standard").Controls("&open...").Visible = False

RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

To temporarily work around this problem, use the Delete method rather than setting the Visible property to False.

For example, you can replace a statement like the following

   Application.CommandBars("standard").Controls("&open...").Visible = False

with:

   CommandBars("standard").Controls(3).Delete

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact a Microsoft Certified Partner or the Microsoft fee-based consulting line at (800) 936-5200. For more information about Microsoft Certified Partners, please visit the following Microsoft Web site:

https://partner.microsoft.com/global/30000104

For more information about the support options that are available and about how to contact Microsoft, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

REFERENCES

For more information about the Delete method or setting the Visible property, click the Office Assistant in the Visual Basic Editor, type Delete Method or Visible Property, click Search, and then click to view "Delete Method (Microsoft Office Reference) or "Visible Property (Microsoft Office Reference)."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If the Assistant is not able to answer your query, please see the following article in the Microsoft Knowledge Base:

176476 OFF: Office Assistant Not Answering Visual Basic Questions

For additional information about getting help with Visual Basic for Applications, please see the following article in the Microsoft Knowledge Base:

163435 VBA: Programming Resources for Visual Basic for Applications

Additional query words: wordcon WD97 WORD97 SR2

Keywords: kbbug kbcode kbfix kbpatch kbprint kbprogramming KB177052