SMS: Wuser32 Fails to Initiate Administrator Quick Viewer
Article ID: 176961
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q176961
SYMPTOMS
During a remote control session, if the Windows NT client being remote
controlled is rebooted using a method other than the Reboot button under
Help Desk, the Systems Management Server Administrator Quick Viewer window
does not appear after the remote control session is re-established. The
current status under Help Desk will show Viewing ... Done. A second attempt
returns the message:
Cannot establish a security context with this client
When the client is rebooted again, Windows NT gives the message:
Help Desk options program is not responding Cancel Wait End
The default values for the Help Desk settings are set properly.
WORKAROUND
To successfully restart a client computer during a Remote Control session,
only reboot the client from within the Quick Viewer window.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms smsremtshoot
Keywords: kbbug kbremoteprog kbtshoot KB176961