Fatal Exception Error or Computer Hangs with Incoming Fax
Article ID: 176942
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q176942
SYMPTOMS
If a fax is received by your computer while it is processing another fax,
you may receive a fatal exception error message, and your computer may
stop responding (hang).
RESOLUTION
To work around this issue, follow these steps:
- Click Start, point to Settings, click Control Panel, and then double-
click Mail And Fax.
- In the list of installed information services, click Microsoft Fax, and
then click Properties.
- Click the Modem tab, click the modem you are using to receive incoming
faxes, and then click Properties.
- Click Answer After <n> Rings.
- Change the value in the Answer After <n> Rings box to the number of
rings you want Microsoft Fax to wait before the fax modem answers the
call.
- Click OK, click OK, click OK, and then close Control Panel.
Keywords: kbenv KB176942