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Encarta Encyclopedia Does Not Recognize the Second CD-ROM

Article ID: 176846

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q176846

SYMPTOMS

While you are using Microsoft Encarta Encyclopedia for Windows, Encarta Encyclopedia may prompt you to insert the second CD-ROM. When you insert the second CD-ROM and click OK, Encarta Encyclopedia may continue to prompt you to insert the second CD-ROM.

CAUSE

This behavior can occur if you are using a real-mode CD-ROM driver. Many real-mode CD-ROM drivers are unable to automatically detect when you insert a different CD-ROM.

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about obtaining a 32-bit (protected-mode) driver for your CD-ROM drive.

Additional query words: 1997 98 multi media multimedia multi-media mmtitles kbimu mm

Keywords: kbenv kbfaq kbhardware kbmm kbprb KB176846


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