Knowledge Base

XCLN: Shiva Remote Setup for Outlook Icon Missing

Article ID: 176762

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q176762

SYMPTOMS

After you install Microsoft Outlook for Windows 3.1x, Exchange Server Edition, version 8.0, the "Shiva Remote Setup for MS Outlook" icon may be missing from the program group into which the client was installed. All other icons for the client appear in the program group as expected.

CAUSE

This behavior may occur if Outlook is installed in a program group other than the default.

WORKAROUND

Choose one of the following:

  • In Setup, select the default program group "Microsoft Outlook."
  • Choose the Add/Remove option in Maintenance Mode Setup and enable the Shiva option in the Outlook component.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook for Windows 3.1x, Exchange Server Edition, version 8.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug KB176762


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