Article ID: 176747
Article Last Modified on 8/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q176747
SYMPTOMS
When attempting to use Microsoft Word 97 (WordMail) to open an e-mail
message in Microsoft Outlook 97, you may get the following error message:
This form requires Word as your e-mail editor, but Word is either
busy or cannot be found. The form will be opened in the Outlook
editor instead.
CAUSE
There is a folder named "Program" (without the quotation marks) on the root
of your hard drive (c:\Program). There may also be a file named "Program."
RESOLUTION
Rename or remove the folder and/or file named Program. After doing so you may get the following warning message:
This change may impact one or more registered programs.
Do you want to continue?
Click Yes to continue the operation.
If problems persist, do a maintenance installation of Microsoft Office 97
with the /y switch, to re-register the programs.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97.
REFERENCES
For more information on problems caused by this condition, please see the
following article in the Microsoft Knowledge Base:
173430 OFF97: Error Inserting an Office Object Under Windows NT 4.0
170669 Creating C:\Program Folder Causes Add/Remove Program to Fail
For more information on the error message above, please see the following
articles in the Microsoft Knowledge Base:
169526 WD97: WordMail Errors After Remove All of Project 4.1a
174279 OL97: Error Trying to Use Word as Your E-mail Editor
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