Knowledge Base

OL97: WordMail Starts Even If Turned Off in Outlook

Article ID: 176336

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q176336
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

When starting Microsoft Outlook 97, Microsoft Word 97 (WordMail) may start as your e-mail editor, even thought you have not selected that option in Outlook.

CAUSE

WordMail was selected in an earlier installation of Microsoft Exchange.

RESOLUTION

Run Microsoft Exchange and click to clear the WordMail option. Then clear the WordMail option in Outlook again.

MORE INFORMATION

Run Microsoft Exchange and Clear the WordMail Option

  1. Quit Outlook.
  2. Click the Start button, point to Find, and click Files or Folders.
  3. In the Named box, type Exchng32.exe and click Find Now.
  4. Double-click the Exchng32.exe file in the results window, to start Microsoft Exchange.
  5. On the Compose menu, click WordMail Options.
  6. Click to clear "Enable Word as e-mail editor" and click Close.
  7. Quit Microsoft Exchange.

Clear the WordMail Option in Outlook

  1. Start Outlook.
  2. If WordMail starts again, on the Tools menu, click Options.
  3. On the E-mail tab, click to clear, "Use Microsoft Word as the e-mail editor."

Keywords: kbhowto kbinterop kbprb KB176336


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