KB176269 - OLEXP: Unable to Attach a File in Outlook Express

Article ID: 176269

Article Last Modified on 11/4/2003

Microsoft Outlook Express 4.0
Microsoft Outlook Express 4.0

This article was previously published under Q176269

SYMPTOMS

When you try to attach a file that is on the desktop to a message in Outlook Express, you may receive one of the following error messages:

c:\winnt\profiles\<name>\desktop\<filename> File not found.
Please verify the correct file name was given.

- or -

C:\WINDOWS\DESKTOP\<filename> This file cannot be found.
Make sure that the correct path and filename are given.

CAUSE

These error messages can occur if the file you are trying to attach is located in the All Users\Desktop folder.

RESOLUTION

To work around this behavior, drag the file from the desktop to the message window.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

These error messages do not occur if the file you are trying to attach is located in the Windows\Desktop folder or the Desktop folder located in your user profile folder.

The settings in the All Users folder are used with the settings in your user profile folder to create your profile. Settings in the All Users folder are always available to anyone that logs on to Windows. Settings in your user profile folder are your personal settings and are only available to you.

The settings for all users are located in the following folder by default:

   Folder                        Platform
   ----------------------------------------
   C:\Winnt\Profiles\All Users   Windows NT
   C:\Windows\All Users          Windows 95

Your personal settings are located in the following folder by default, where <name> is the name you used to log on to Windows:

   Folder                        Platform
   ----------------------------------------------------------------------
   C:\Winnt\Profiles\<name>      Windows NT
   C:\Windows\Profiles\<name>    Windows 95 with user profiles enabled
   C:\Windows                    Windows 95 without user profiles enabled

Note that in Windows 95, the user profile folder is created only if you have enabled user profiles. If user profiles are not enabled, settings are saved to the appropriate folder in the Windows folder and are available to anyone that logs on to Windows. You do not need to enable user profiles in Windows NT 4.0. User profiles are enabled by default in Windows NT 4.0.

For more information about user profiles in Windows 95, see the following article in the Microsoft Knowledge Base:

176059 Description of the Users Tool in Control Panel

Additional query words: 4.00

Keywords: kberrmsg KB176269