XWEB: Cannot Log On to OWA If Alias Contains Double Quotes
Article ID: 176240
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Active Server Components 5.0
This article was previously published under Q176240
SUMMARY
SYMPTOMS
When you are attempting to log on through Microsoft Outlook Web Access
(OWA) to a Microsoft Exchange mailbox that contains double quote marks in
the alias name, such as "James", you may receive one of the following error
messages:
Failed to connect to the Microsoft Exchange Server, <servername>
-or-
Internet Explorer cannot open the Internet site
http://<servername>/exchange/LogonFrm.asp?isnewwindow=0&mailbox=%22<user
name>%22.
The operation completed successfully.
CAUSE
It is possible to create a mailbox alias that contains double quotes using
the Microsoft Exchange Administrator program. The Microsoft Exchange and
Microsoft Outlook clients are capable of opening a mailbox with this type
of alias. However, Outlook Web Access and Active Server Components do not
support this and will fail with one of the errors stated above.
Additional query words: 5.01
Keywords: kbusage KB176240