Microsoft Knowledge Base

• The Microsoft Network, version 2.51
• Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive one of the following error messages:

• The connection to the server has failed. Account: 'MSN Mail', Server:

     'smtp.email.msn.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes,
     Socket Error: 10061, Error Number: 0x800CCC0E.
  
  

• The connection to the server has failed. Account: 'MSN Mail', Server:

     'pop3.email.msn.com', Protocol: pop3, Port: 995, Secure(SSL): Yes,
     Socket Error: 10061, Error Number: 0x800CCC0E.
  
  

CAUSE

Outlook Express may be attempting to connect to the MSN e-mail server using a Secured Sockets Layer (SSL) secure connection. SSL security is not supported by the MSN e-mail server.

RESOLUTION

To resolve this issue, disable SSL security for the MSN e-mail account in Outlook Express. To do so, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, click MSN Mail, and then click Properties.

   NOTE: The name of your MSN e-mail account may vary depending on how you configure Outlook Express. MSN Setup creates a default MSN e-mail account named "MSN Mail."

4. Click the Advanced tab.

5. Under Outgoing Mail (SMTP), click the "This server requires a secure connection (SSL)" check box to clear it.

6. Under Incoming Mail (POP3), click the "This server requires a secure connection (SSL)" check box to clear it.

7. Click OK, and then click Close.

MORE INFORMATION

For additional information about configuring Outlook Express to work with MSN, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN