Microsoft Knowledge Base

• The Microsoft Network, version 2.51
• Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive the following error message:

   Unable to get the Dial-Up Networking connection needed to connect to
   MSN.

CAUSE

Outlook Express may not be using the MSN Mail e-mail account to connect to the MSN e-mail server.

RESOLUTION

To resolve this issue, remove any additional e-mail accounts from Outlook Express. To do so, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, if MSN Mail is not the only e-mail account listed, click one of the additional e-mail accounts, and then click Remove. Repeat this step until MSN Mail is the only e-mail account listed.

4. Click Close.

MORE INFORMATION

MSN Setup creates a default MSN e-mail account named "MSN Mail." If any additional e-mail accounts are set up in Outlook Express, MSN may use one of the additional e-mail accounts instead of MSN Mail when you attempt to send or receive e-mail on MSN. The e-mail account used by MSN may not be configured correctly to connect to the MSN e-mail server.

For additional information about configuring Outlook Express to work with MSN, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN