Microsoft Knowledge Base

• The Microsoft Network, version 2.51
• Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive one of the following error messages:

• The Dial-Up Networking connection is busy or already in use. Do you want to disconnect?
• A Dial-Up Networking connection was started by another application. In order to connect to "The Microsoft Network" the connection "MSN" must be disconnected. Do you want to do this?

CAUSE

Outlook Express may not be configured correctly to connect to the MSN e-mail server.

RESOLUTION

To resolve this issue, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, click MSN Mail, and then click Properties.

   NOTE: The name of your MSN e-mail account may vary depending on how you configure Outlook Express. MSN Setup creates a default MSN e-mail account named "MSN Mail."

4. Click the Connection tab.

5. Under Connection, click "Connect using Internet Explorer's or a 3rd party dialer."

6. Click OK, and then click Close.

MORE INFORMATION

For additional information about configuring Outlook Express to work with MSN, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q173952
   TITLE     : How to Configure Microsoft Outlook Express to Work with MSN