Microsoft Knowledge Base

• The Microsoft Network, version 2.51
• Microsoft Outlook Express version 4.0 for Windows 95

SYMPTOMS

When you attempt to send or receive e-mail on MSN, The Microsoft Network, using Microsoft Outlook Express, you may receive repeated Logon - MSN Mail screens. If you click Cancel, you may receive the following error message:

   There was a problem logging onto your mail server. Your User Name was
   rejected.

CAUSE

Your MSN e-mail account may not be configured to use Secure Password Authentication.

RESOLUTION

Configure your MSN e-mail account to use Secure Password Authentication. To do so, use the following steps:

1. Start Outlook Express. If the MSN Sign-In screen appears, click Cancel.

2. On the Tools menu, click Accounts.

3. On the Mail tab, click MSN Mail, and then click Properties.

4. Click the Servers tab.

5. Under Incoming Mail Server, click "Log on using Secure Password Authentication."

6. Click OK, and then click Close.