Knowledge Base

XWEB: Outlook Web Access Attachments are Received Empty

Article ID: 175777

Article Last Modified on 2/27/2007

Microsoft Outlook Web Access 5.5
Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q175777

SYMPTOMS

Multiple attachments in Outlook Web Access are received as a single blank or empty attachment or not received at all.

CAUSE

The sender attempting to send multiple attachments and delimiting the attachments with a semi-colon. For example, after clicking the Attachment tab to choose the attachments to send, the user types in multiple filenames such as <file1;file2>. This causes the Outlook Web Access client to search for a file named <file1;file2> for the attachment. Because Outlook Web Access cannot find that filename, it sends a single blank or empty attachment.

WORKAROUND

Use the Browse feature to select multiple attachments. These items must be selected individually and added as attachments.

NOTE: Netscape Navigator 4.02 and previous versions only support single attachments. If multiple attachments are selected and sent, the attachments are received as an icon, but with nothing in them.

Keywords: kbprb KB175777