Microsoft Knowledge Base

• The Microsoft Network, version 2.51
• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you start America Online (AOL) 3.0, you may be disconnected from MSN, The Microsoft Network.

CAUSE

This problem can occur for any of the following reasons:

• MSN is configured to be used with all Dial-Up Networking Internet access.
• AOL is not configured to use Transport Control Protocol/Internet Protocol (TCP/IP).

RESOLUTION

To resolve this problem, use the following steps:

1. Right-click the The Microsoft Network icon on the desktop, and then click Connection Settings.

2. On the Options tab, click the "Use this service for all dial-up Internet access" check box to clear it, and then click OK.

3. Contact America Online to configure TCP/IP as your network protocol.

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 4.0. Microsoft is researching this problem and will post new information here as it becomes available.

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.