Knowledge Base

Err Msg: This Program Has Performed an Illegal Operation and Will Be Shut Down

Article ID: 175703

Article Last Modified on 1/22/2007

APPLIES TO

This article was previously published under Q175703

SYMPTOMS

When you attempt to install any of the programs listed at the beginning of this article, you may receive the following error message:
This program has performed an illegal operation and will be shut down.
When you click Details, you receive the following error message:
Setup caused a General Protection Fault in Module Setup.exe

CAUSE

This behavior can occur if the protected mode (32-bit) drivers for some of the storage devices installed in your computer are disabled. The installation programs for the programs listed at the beginning of this article require protected mode (32-bit) Windows file system drivers.

RESOLUTION

To resolve this issue, make sure the protected mode (32-bit) drivers for all of your storage devices are enabled. To do this:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Performance tab.
  4. Note the status on the File System line.

    If the status on the File System line is 32-bit, all of the storage devices installed in your computer are using protected mode (32-bit) drivers. If this is the case, click OK until you return to Control Panel, and then close Control Panel.

    If the status on the File System line is Some drives are using MS-DOS compatibility mode, one or more of the storage devices installed in your computer are using real mode (16-bit) drivers. If this is the case:
    1. Click File System.
    2. Click the Troubleshooting tab.
    3. Click to clear the Disable all 32-bit protected-mode drivers check box.

      NOTE: If the Disable all 32-bit protected-mode drivers check box is not selected, or if the issue continues to occur, you may need to troubleshoot the Windows file system. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

      130179 Troubleshooting MS-DOS Compatibility Mode on Hard Disks


Additional query words: GPF GP IPF real-mode protect-mode acti mates acta barnie mate actimate install installation force feedback pro

Keywords: kberrmsg kbenv kbsetup kbprb KB175703


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