Microsoft Knowledge Base

The Internet Connection Wizard May Not Work When Installing MSN
Last reviewed: October 21, 1997
Article ID: Q175442
The information in this article applies to:
  • The Microsoft Network, version 2.0

SYMPTOMS

When you install MSN, The Microsoft Network, the installation may stop while the Internet Connection wizard is running.

CAUSE

This behavior can occur if the Internet Connection wizard is damaged.

RESOLUTION

To resolve this behavior, create a new MSN account. To do so, use the following steps:

  1. Click Start, and then click Run.

  2. In the Open box, type "signup" (without quotation marks), and then click OK.

  3. On the MSN Sign-In screen, click OK.

  4. In the Your Area Or City Code box, type your telephone area code. In the "The first three digits of your phone number" box, type your telephone prefix, and then click OK.

  5. Click Connect, and then follow the prompts on the screen to create your new account. If you cannot connect with your new account, contact MSN Member Support. To do so, see the following article in the Microsoft Knowledge Base: 

          ARTICLE-ID: Q142365

          TITLE     : Member Support Phone Numbers for The Microsoft Network

    

    








 	









	






Additional query words: 2.00

Keywords          : msnconnect msnsignup kbsetup kbtool

Version           : WINDOWS:2.0

Platform          : WINDOWS










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	Last reviewed:  October 21, 1997
	

	©1997 Microsoft Corporation. All rights reserved. Legal Notices.