Knowledge Base

XADM: POP3 Client May Cause Exchange Information Store to Crash

Article ID: 175411

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q175411

SYMPTOMS

When you use a POP3 client to retrieve a message with attachments from a Microsoft Exchange Server, the Microsoft Exchange Server Information Store (IS) may crash and a Dr. Watson report may be generated.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base:

SERVPACK

MORE INFORMATION

This problem only occurs when a POP3 client retrieves a message containing Microsoft Word 6.0 attachments. A Dr. Watson may occur or the system will hang indefinitely. The POP3 client will hang, but it can be closed and the system will continue working.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB175411


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