Microsoft Knowledge Base

Err Msg: Connection Manager Requires Some Components That Are...
Last reviewed: October 17, 1997
Article ID: Q175315
The information in this article applies to:
  • The Microsoft Network, version 2.5
  • Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you connect to MSN, The Microsoft Network, you may receive the following error message: 

   Connection Manager requires some components that are not installed on
   your computer. Do you want Connection Manager to install these?
When you click yes, MSN does not establish a connection.

CAUSE

This behavior can occur if the Internet Connection wizard is damaged or not installed.

RESOLUTION

To resolve this behavior, install the Internet Connection wizard from the Internet Explorer 4.0 Product Update Web site. To do so, use the following steps:

  1. Double-click My Computer on the desktop.

  2. Double-click Dial-Up Networking.

  3. Double-click the MSN icon.

  4. In the User Name box, type "MSN/<memberID>" (without quotation marks), where <memberID> is your MSN member identification.

  5. In the Password box, type your MSN password using lowercase letters, and then click Connect.

  6. Double-click The Internet icon on the desktop.

  7. On the Help menu, click Product Updates.

  8. When you are prompted "Active Setup is about to determine what Internet components are installed on your computer," click OK.

  9. Click the Internet Connection Wizard check box to select it, and then click Next.

  10. Click a download site, and then click Install Now.

  11. When the download is completed, quit Internet Explorer, and then close Dial-Up Networking.

  12. Reinstall MSN. For information about reinstalling MSN, please see the following articles in the Microsoft Knowledge Base:

    ARTICLE-ID: Q159037 

           TITLE     : FastTips: MSN Installation and Setup Questions & Answers

       ARTICLE-ID: Q159870
       TITLE     : Questions and Answers About Setting Up the New MSN

       ARTICLE-ID: Q174200
       TITLE     : How to Install The Microsoft Network Version 2.5

Keywords          : msnconnect
Version           : WINDOWS:2.5,4.0
Platform          : WINDOWS

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Last reviewed: October 17, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.