Microsoft Knowledge Base

• The Microsoft Network, versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SUMMARY

You may be unable to connect, or have difficulty remaining connected to MSN, The Microsoft Network. Some modems may require extra settings or specific configurations to connect to MSN.

The following table lists extra modem settings and configurations that may help specific modems connect to MSN.

NOTE: Rockwell settings may work for any modem that uses the Rockwell chipset, including Boca, Zoltrix, and Zoom 14.4 modems.

*UARTless Boca Modems: Some of the Boca modems use software drivers. Due to the lack of a UART chip, you must contact the modem manufacturer to obtain the proper drivers.

MORE INFORMATION

Manufacturer/Model       Extra Settings   Status       Configuration

Acer 14.4 Data/Fax       Unknown          UNCONFIRMED  (ATI3= CL-MD 14/14
                                                       AT\EC) This is a
                                                       Cirrus Logic 14.4
                                                       Data/Fax modem;
                                                       there should be no
                                                       MSN only connection
                                                       issue but for the
                                                       MSN and Internet
                                                       numbers UnimodemV
                                                       (unimodv.exe) is
                                                       needed. This file
                                                       contains the
                                                       updated driver or
                                                       Modem.inf. file for
                                                       this modem. Contact
                                                       the manufacturer.

Acer 28.8 Pad-sp 1.xx    None             CONFIRMED    Let Windows detect
                                                       as a Standard 28.8.

Acer Acros               S7=90S10=80      UNCONFIRMED  (ATI6=rcv288Dpi)

ArchTek 28.8             None             CONFIRMED    Install as Accura
                                                       28.8 V.34-VFC.
                                                       Compress Data off,
                                                       Error Control off.

ArchTek Data/Fax         Unknown          UNCONFIRMED  AT?= This is needed
                                                       along with model.
                                                       Install as Accura
                                                       28.8 V.34-VFC.
                                                       Compress Data off.

Aspen 28.8 PnP           AT&F             UNCONFIRMED  ATI3= This is
                                                       needed along with
                                                       model. Install as
                                                       a Standard 28.8.

AST ATI 300-600 Series   Unknown          UNCONFIRMED  As these modems
                                                       are software driven,
                                                       contact the
                                                       manufacturer
                                                       for configuration
                                                       information or to
                                                       obtain procedures
                                                       for reinstallation.

AT&T Keep In Touch 28.8  None             CONFIRMED    Error Control off.

Boca Research M1441W     &K3\N3%C0        CONFIRMED    Error Control off.

Boca Research 28.8       AT&F1            CONFIRMED    With the 16550 UART
Data/Fax                                               Error Control on,
                                                       Compress Data off.

Boca Research 28.8 VFast AT&F1&K3&D0      CONFIRMED    (mv28ki) Error
                                                       Control off.

Boca Research            AT&F             CONFIRMED    Install as a
Sound Expression                                       Standard 28.8,
SE34 SVD 28.8                                          if drivers are
                                                       not available.

Boca Research 33.6       AT&Fs11=50       CONFIRMED    Error Control off.

Cardinal 28.8 PnP        None             CONFIRMED    Click the "Wait for
                                                       dial tone before
                                                       dialing" check box
                                                       to clear it on the
                                                       Connection tab of
                                                       Modem Properties.

Cardinal 28.8 MVP        AT&F1            UNCONFIRMED  Error Control on
                                                       with Compress Data
                                                       off. Maximum speed
                                                       38400.

Cardinal 33.6            S37=11+MS=11,    UNCONFIRMED  None.
                         1,300,33600

Cirrus Logic 14.4        \N3\Q3%C0        UNCONFIRMED  Error Control off.
                                                       Install as a 14.4
                                                       Data/Fax.

CommWave PC TEL 28.8     %C0\N3           CONFIRMED    None.

CommWave Data/Fax V.34   %C0\N3           CONFIRMED    None.

Compaq Presario 33.6     Unknown          UNCONFIRMED  There are two modems
VSC 4704 & 4712 Predator                               listed in the MSN
                                                       Connection Settings
                                                       screen and in the
                                                       Modems tool in
                                                       Control Panel.
                                                       These modems have a
                                                       Virtual UART. Click
                                                       Diagnostics on the
                                                       More Info tab in
                                                       the Modems tool in
                                                       Control Panel. Note
                                                       the UART is listed
                                                       as Software. These
                                                       modems vary in which
                                                       extra settings allow
                                                       them to connect.

Compaq Presario 33.6,    AT&F&D0          CONFIRMED    Set flow control to
56K Upgradeable;                                       Software Xon, Xoff.
version 1.31                                           Error Control off.
                                                       Flow Control
                                                       Hardware.

Compaq 33.6              %C0\N3           UNCONFIRMED  Error Control off.
                                                       Listed as 16550AN
                                                       for UART.

Compaq Predator          Unknown          UNCONFIRMED  Contact the
                                                       manufacturer. If by
                                                       chance an engineer
                                                       uninstalls the
                                                       Compaq Predator
                                                       modem, click Other
                                                       in the Modems tool
                                                       in Control Panel,
                                                       then click Browse
                                                       and navigate to the
                                                       Windows\System
                                                       folder to reinstall
                                                       the modem.

Compaq 33.6 VFC          %C0\N3           UNCONFIRMED  Error Control off
                                                       Listed as 16550AN
                                                       for UART.

ComStar28.8              Unknown          UNCONFIRMED  Install as Hayes
                                                       Optima 28.8
                                                       V.34+Fax+Voice.

Creative Labs 28.8       AT&F1&K3&D0      CONFIRMED    Error Control off.

Creative Labs            AT&F1            UNCONFIRMED  (ATI3=V1.300) Error
Sound Blaster 28.8                                     Control on. Compress
Internal                                               data off.

Creatix 28.8             AT&F             UNCONFIRMED  Error Control off.

To add an extra setting or to change the Use Error Control or Compress Data options, use the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. Click the modem you are using, and then click Properties.

4. On the Connection tab, click Advanced.

5. In the Extra Settings box, type the appropriate extra settings.

6. Enable or disable the Use Error Control and Compress Data options as appropriate.

7. Click OK or Close until you return to Control Panel.

Keywords          : msnconnect
Version           : WINDOWS:1.0,1.05,1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbref