Error Message: Unable to Install Java Packages...

RESOLUTION

This problem no longer occurs in Internet Explorer 4.01 Service Pack 1. To obtain Internet Explorer 4.01 Service Pack 1, please visit the following Microsoft Web site: To work around this issue, use the appropriate method, below:

Rename the Imagehlp.dll File in the Windows Folder

For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double- click the "Renaming files" topic.

NOTE: You must reinstall Internet Explorer 4.0 after you rename the Imagehlp.dll file.

Remove Java Before Reinstalling Internet Explorer 4.0

NOTE: You should always uninstall beta versions of software before installing the release version.

If these error messages occur when you install over a pre-released version of Internet Explorer 4.0, uninstall the previous version before installing Internet Explorer 4.0. To do this, follow these steps:

1. Uninstall your previous version of Internet Explorer 4.0. For information about uninstalling Internet Explorer 4.0, see the following article in the Microsoft Knowledge Base:

   174265 How to Uninstall Internet Explorer 4.0

   NOTE: Do not remove the Microsoft VM if you are installing over the Internet. If you receive the following prompt, click No to keep the Microsoft VM:
   Microsoft VM Uninstall
   If this component is uninstalled. Microsoft Internet Explorer 4.0 will not be able to download files from the World Wide Web. Do you want to uninstall the Microsoft VM?
2. Delete the following folder:

   <windir>\Java\Packages

   where <windir> is the folder where Windows is installed.
   
   For information about how to delete a folder, click Start, click Help, click the Index tab, type "deleting" (without quotation marks), and then double-click the "folders" topic.
3. If you have an invalid or beta certificate for Java, follow these steps:
   
   
   1. On the View menu, click Internet Options.
   2. On the Content tab under Certificates, click Publishers.
   3. Click the certificate you want to remove, and then click Remove.
   4. Click OK, and then click OK again.
      
      NOTE: Beta versions of Internet Explorer used Internet Explorer BETA Publishing Division instead of Microsoft Corporation. This certificate should be removed when you Uninstall the beta version of Internet Explorer 4.0. If it is not removed, the final version of Internet Explorer 4.0 will report "Access Denied" when installing the Microsoft VM.
4. Install Internet Explorer 4.0.
   
   For information about installing Internet Explorer 4.0, see the following article in the Microsoft Knowledge Base:

   170993 How to Install Internet Explorer 4.0

NOTE: After you uninstall Internet Explorer 4.0, any certificates obtained after you installed Internet Explorer 4.0 are removed.

For information about certificates in Internet Explorer 4.0, see the following article in the Microsoft Knowledge Base:

Enable Active Content Before You Install Internet Explorer 4.0

If these error messages occur when you install over Internet Explorer 3.02, uninstall Internet Explorer 4.0 then enable the Active Content in Internet Explorer 3.02. To enable Active Content, follow these steps:

1. In Internet Explorer 3.02, on the View menu, click Options.
2. Click the Security Tab.
3. Under Active Content, click the check box for the following options to select them:
   
   
   • Allow Downloading Of Active Content
   • Enable ActiveX Controls And Plug-Ins
   • Run ActiveX Scripts
   • Enable Java Programs
4. Click OK.
5. Install Internet Explorer 4.0.
   
   For information about installing Internet Explorer 4.0, see the following article in the Microsoft Knowledge Base:

   170993 How to Install Internet Explorer 4 and Troubleshoot Setup

If Internet Explorer 4.0 is already installed and these error messages occur, use the following steps to properly install Java:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

1. Delete the Code Download data name under the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ Internet Settings

2. Reinstall the Microsoft virtual machine add-on from the Internet Explorer Component Download Web page.