Knowledge Base

Multimedia: Uninstaller Error

Article ID: 174962

Article Last Modified on 6/29/2004

APPLIES TO

This article was previously published under Q174962

SYMPTOMS

When you try to remove the program listed at the top of this article using the Add/Remove Programs feature in the Windows Control Panel, you receive an error message similar to the following:
Uninstaller Error! An error occurred while trying to remove Microsoft Music Central 96. Uninstallation has been canceled.

CAUSE

This occurs if:

  • The program compact disc is not in the drive. Insert the disc and try it again.

    -or-

  • The program is no longer installed correctly. In this case, manually uninstall the program using the steps below.

RESOLUTION

To manually uninstall the program, follow these steps:

  1. Click Start, point to Programs, and click MS-DOS Prompt.
  2. With the program disc in the CD-ROM drive, change to the CD-ROM drive.

    For example, enter the following:

    D:

  3. Enter one of the following commands, depending on which program you are removing:

    CINMANIA /UNINSTALL

    -or-

    MUSCNTRL /UNINSTALL

  4. You should receive a message similar to the following:

    Microsoft Cinemania 97 has been removed successfully.

MORE INFORMATION

This can happen if the CD-ROM drive letter has changed since the original installation of the program. For example, this can happen after you install a second hard drive. This could cause your CD-ROM drive designation to change from drive D to drive E. If this happens, uninstall will fail.

Additional query words: Encarta World Atlas kbimu multi multi-media media mm

Keywords: kbsetup kbprb kbmm kbfaq kbusage KB174962


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