Canon BJC-610 Printer May Not Print After Restarting Computer
Article ID: 174899
Article Last Modified on 5/24/2007
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q174899
SYMPTOMS
If you use a Canon BJC-610 printer and install the updated printer driver
for Cannon Bubble Jet series printers (Nt4bjc2.exe), you may experience one
or more of the following symptoms:
- You may be unable to print.
- You are unable to print a test page or document after you restart the
computer.
- You are unable to print if you restart the computer and then attempt to
print a test page from any program.
- The printer may appear to be printing, but the print job does not print.
- The printed output may be garbled.
RESOLUTION
To resolve this problem, use one or more of the following methods:
- If the printer is connected to an enhanced capabilities port (ECP) or
enhanced parallel port (EPP), enable bi-directional support for the port
in the computer's CMOS.
NOTE: Refer to the computer's documentation or manufacturer before you
change the CMOS settings.
- Do not turn the printer on until Windows NT is started. If the error
light on the printer turns on, put the printer back on-line and then
click Retry when you are prompted.
- Remove the printer driver and then reinstall the original driver.
STATUS
Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
Additional query words: prodnt
Keywords: kbprint KB174899