Cannot Exchange Audio and Video at Start of Conference
Article ID: 174594
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft NetMeeting 2.11
- Microsoft NetMeeting 2.1 Standard Edition
- Microsoft NetMeeting 3.01 Standard Edition
- Microsoft NetMeeting 2.11
- Microsoft NetMeeting 2.1 Standard Edition
- Microsoft NetMeeting 2.0 Standard Edition
- Microsoft NetMeeting 3.01 Standard Edition
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
- Microsoft NetMeeting 3.01 Standard Edition
This article was previously published under Q174594
SYMPTOMS
When you establish a NetMeeting conference in which both participants are
capable of sending audio and video, you may be unable to exchange audio
and video. If you are using NetMeeting 2.x, you may be able to exchange audio and video when you point to Switch Audio And Video on the Tools menu, and then click the participant with whom you are conferencing.
CAUSE
This behavior can occur if the Internet service provider (ISP) that either
participant is using does not support Internet Protocol (IP) header
compression.
RESOLUTION
To work around this behavior, disable IP header compression in the Dial-Up
Networking connection you use to connect to your ISP. To do so, follow
these steps:
- In Windows 95 and Windows NT 4.0, click Start, point to Programs, point
to Accessories, and then click Dial-Up Networking. In Windows 98, click
Start, point to Programs, point to Accessories, point to Communications
and then click Dial-Up Networking.
- Right-click the dial-up connection you use to connect to your ISP, and
then click Properties.
- Click Server Type, and then click TCP/IP Settings.
- Click the Use IP Header Compression check box to clear it, and then
click OK.
- Click OK, and then click OK again.
MORE INFORMATION
You may also experience poor audio and video quality, problems connecting
to an Internet Locator Server (ILS) directory server, and problems listing
the ILS directory.
Additional query words: netmtop
Keywords: kbenv kbprb kbfaq KB174594