Knowledge Base

OL97: Error When Closing Message with File Attached

Article ID: 174526

Article Last Modified on 1/20/2007

APPLIES TO

This article was previously published under Q174526

SYMPTOMS

When using Microsoft Outlook 97, you may encounter the following error message when closing an item with a file attached:
A program still has file attachment <file name> open. Changes to this document will be lost unless you save your changes to another file using the File Save As command on the File menu in the other program.

CAUSE

This error will occur if the attached file is currently open by the Quick View Plus program from Inso Corporation.

RESOLUTION

Close the Quick View Plus program before closing the Outlook message item.

MORE INFORMATION

Quick View Plus is a program designed to view and print many different file types without using the originating program.

Quick View Plus is manufactured by Inso Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords: kb3rdparty kbprb KB174526


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