Microsoft Knowledge Base

• The Microsoft Network, versions 1.0, 1.05, 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you try to connect to MSN, The Microsoft Network, you may be unable to do so. Or, you may be able to connect successfully, but then you may be disconnected.

CAUSE

This behavior can occur if your modem is not capable of using data compression with MSN, or if your modem's maximum speed setting is incorrect.

RESOLUTION

To resolve this issue, follow these steps:

Disable Data Compression

1. Click Start, point to Settings, click Control Panel, and then double- click Modems.

2. Click your modem, and then click Properties.

3. On the Connection tab, click Advanced.

4. If the Use Error Control check box is available, click to select it. If the Use Error Control check box is unavailable, continue to the next step.

   NOTE: If you have a 28,800 bits per second (bps) or faster modem, click the Compress Data check box to clear it.

5. Under Use Flow Control, click Hardware.

6. In the Modulation Type box, click Standard.

7. Click OK, click OK, click Close, and then close Control Panel.

8. Restart your computer, and then test to determine if the issue is resolved by connecting to MSN. If the issue still exists, continue to the next step. If the issue is resolved, skip the remaining steps.

9. If your modem is listed as a generic modem, continue to the next step. If your modem is not listed as a generic modem, skip to the next section.

10. View the manufacturer's documentation included with your modem to determine the AT command (a command that sends instructions to a modem) that disables data compression.

11. Click Start, point to Settings, click Control Panel, and then double- click Modems.

12. Click your modem, and then click Properties.

13. On the Connection tab, click Advanced.

14. In the Extra Settings box, type the AT command to disable data compression.

15. Click OK, click OK, click Close, and then close Control Panel.

16. Restart your computer, and then test to determine if the issue is resolved by connecting to MSN. If the issue still exists, continue to the next section. If the issue is resolved, do not follow the remaining steps.

Set Modem Maximum Speed

1. Click Start, point to Settings, click Control Panel, and then double- click Modems.

2. Click your modem, and then click Properties.

3. In the Maximum Speed box, click the modem's maximum speed as follows:

         Modem Speed            Maximum Speed
         ------------------------------------
         2400 bps               2400 bps
         9600 bps               9600 bps
         14,400 bps             19,200 bps
         19,200 bps             38,400 bps
         28,800 bps             57,600 bps
         33,600 bps or faster   115,200 bps
   
   

4. Click OK, click Close, and then close Control Panel.

5. Restart your computer.

MORE INFORMATION

For more information about extra modem settings, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q175186
   TITLE     : Extra Modem Settings A-C for Connecting to MSN

   ARTICLE ID: Q175288
   TITLE     : Extra Modem Settings D-H for Connecting to MSN

   ARTICLE ID: Q175187
   TITLE     : Extra Modem Settings I-M for Connecting to MSN

   ARTICLE ID: Q175248
   TITLE     : Extra Modem Settings N-P for Connecting to MSN

   ARTICLE ID: Q175249
   TITLE     : Extra Modem Settings R-T for Connecting to MSN

   ARTICLE ID: Q175250
   TITLE     : Extra Modem Settings U-Z for Connecting to MSN